Jordan Retro

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1) Where do your company locate?

Our company is located in the United States.

2) Where will my order ship from?

Most orders ship from our main location, but occasionally the items are sent directly from our third-party company warehouse.

3) Is the Payment process secure on your site?

All the orders are processed through a secure gateway and a 128bit SSL (secured socket layer) . And your payment information is kept confidentiality and will be sent over through a totally secure connection. And if there are any errors occur, then you can contact with our customer service through HERE

4) How do I place an order?

You can place orders from our website in the fastest and the most secure way. The cardholders need to offer the contact information on the premise so that we will get your name, address, city, state or province, postal code, country, telephone and email, and financial information and ordering information. This information is collected and used to process the transaction and for internal accounting and other procedures. And the system will send an Order Confirmation email to confirm all the information correctly for each order.

5) What are your acceptable payment options?

You can use your credit card including Visa and MasterCard to pay for orders. Once the payment has been completed then we will ship out the items.

6) How can I know the shipping cost to my address?

We offer
1. $9.99 Air Mail Only for one item 10-20 Working Days for United State,10-25 days for other Countries. With Original Box!
2. $19.99 EMS/UPS/DHL 5-7 working days For All Countries With Original Box!
Shipping Table:1:$19.99, 2:29.99, 3:39.99, 4:49.99, 5:59.99******
7) Why I received some orders with the same items at one time?

Sometimes the orders will be processed by system in some mistake, and under this condition, our customer service will contact with the customers as soon as possible. In addition, if the customers placed the order in several times, it will also happen in the same result.

8) How are funds transferred out of my account for my order?

Credit Card Company draws money from your Credit Card account immediately after you checkout at our online store. Customers who do not have a Credit Card account will need to use a valid credit card to complete the payment for your orders.

9) Are there any additional charges, duties or taxes?

The international orders are not subject to any tax, but may incur an import duty. If under such condition, please contact your local customs office. The duty is not paid by us and is the responsibility of each individual customer.

10) How long will shipping take?

It usually takes 5-12 business days to deliver your items after the orders have been shipped out.

11) What are the Discount Coupons and how can I get and use them?

The Discount Coupon would be a part of special promotions and be sent to customers in some time. All the return customers can have a right to apply a coupon code after the previous orders are delivered. This discount coupon only can be used before the expiry date. In addition, this rule is valid after your first order without returning or exchange.

12) How do I know if I got a suitable size?

You should choose a correct size firstly. If you are not sure about the suitable size, then you can click the Size Table to get a suitable size.

13) What is the color of the product?

Our site is aiming to include up-to-date pictures on our website. The display of the images accuracy also depends on the type of monitor used and the computer settings. In addition, we also offer the multiple pictures to minimize any discrepancies.

14) Do you do back orders?

We do not do back orders. The items if you ordered is out of stock then we will contact you as soon as possible to ask a replacement item. The out of stock orders can be cancelled unless a replacement item is requested.

15) Can I change or cancel my order after order has been placed?

If you want to cancel or change order, then please contact with our customer service within 24 hours. But the client will be charged 10% fees. We also cannot accept the cancellation after we have already shipped the items. You also need to change an incorrect order within 24 hours before it was shipped, so that we can cancel the incorrect order for you to place a new correct order.

Note: We reserves the right to cancel any order at any time.

16) How can I make a return or exchange?

If you are really unsatisfied with your purchase, size confusion, defective merchandise when it was arrived, then you can contact with us firstly. We will pleasure to accept a return for appropriate refund or exchange for a replacement.

17) I never received my order, what shall I do now?

Pease contact with our customer service in first time if your order is past the estimated delivery date.

You can also check the tracking information on the online post, if it has been delivered, then please check with your family member or neighbors.

You also should pay attention to your mail box because the mail service may leave a notice to you from your local postal office.

If we determine that your shipment is outside of our estimated delivery time frame, we will initiate a trace with the shipping carrier in order to locate it. Please allow up to 20 business days for the trace to be completed once you alert us of the issue. If the package can be located, it will be delivered to you. If the shipper is not able to locate the original shipment, we will either send a replacement, or issue a refund. As soon as the trace is completed, we will send you a notification via email. We are not responsible for the package if any mistake of shipping information.

18) Why I can't see the refund on my account?

As soon as your request is accepted, we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please check your account firstly then. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. But about the exact time that the refund gets to your account, please call your credit card company.

19) Is there any chance I can contact with your company through telephone?

We are very sorry we do not serve you through telephone now. Our customer service serves all the clients through email in business days.